I love this list of 22 typical change management mistakes to avoid. There are several in this list which I think can be addressed with a human centred design approach such as:
Mistake #13 – Not involving the employeesLeaders must actively involve the people most affected by the change in its implementation. This will help ensure employees at all levels of the organization embrace the proposed changes.
Involving staff can mean so much more than communicating the changes ahead. It can mean involving them in identifying problems and creating and testing solutions.