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Designing our work experience

Great service is delivered by happy employees. Great work is produced by motivated, empowered, and engaged people. So how do we create better work environments? Better processes? Better management? Better leadership? Better people? Can these be designed? This site charts emerging and best practices of people who are acknowledging and tackling these problems.

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Dealing with Difficult People | Psychology Today

Resist the urge to fight to win the argument. Listening and asking questions leads others to their own better conclusions.
via psychologytoday.com

Tips for dealing with tyrants via Psychology Today: http://www.psychologytoday.com/articles/200609/dealing-difficult-people?page=2

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