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Designing our work experience

Great service is delivered by happy employees. Great work is produced by motivated, empowered, and engaged people. So how do we create better work environments? Better processes? Better management? Better leadership? Better people? Can these be designed? This site charts emerging and best practices of people who are acknowledging and tackling these problems.

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Good Boss, Bad Boss - a video overview by management theorist Bob Sutton

via parc.com

Bob Sutton's Good Boss Bad Boss is a must read for any manager. If you don't have time to read the book, at least watch this video.

Other great audio or video sources of Sutton speaking on this book are

  • http://www.abc.net.au/radionational/programs/backgroundbriefing/the-business-of-being-a-boss/2962696

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  • management
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