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Designing our work experience

Great service is delivered by happy employees. Great work is produced by motivated, empowered, and engaged people. So how do we create better work environments? Better processes? Better management? Better leadership? Better people? Can these be designed? This site charts emerging and best practices of people who are acknowledging and tackling these problems.

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How HR can influence an innovative culture through selection and rewarding exploration over exploitation: Roger Martin talks 'design thinking'

via youtube.com

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  • service design
  • design thinking
  • HR
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Article: Today’s Cable Guy, Upgraded and Better-Dressed - NYTimes.com

How a strategy plays out in personnel changes: 

http://www.nytimes.com/2011/12/30/business/media/todays-cable-guy-upgraded-and-better-dressed.html?_r=1&ref=technology

via NYTimes.com

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  • service design
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